Or please contact DNBC
Email: [email protected]
Phone Number:
- +65 6572 8885 (Office)
- +1 604 227 7007 (Hotline Canada)
- +65 8442 3474 (WhatsApp)
Your card, your lifestyle. Make payments worldwide with confidence.
Embrace a new era of convenience with the DNBC Prepaid Card, your passport to secure and seamless transactions, anytime, anywhere.
Designed for the modern lifestyle, it puts you in control of your money whether you're shopping, booking trips, or dining out.
It's more than a card; it's your gateway to a hassle-free life.
Swift and Secure Payments: Enjoy hassle-free transactions with contactless and EMV chip technology. Quick, secure, and perfect for your on-the-go lifestyle.
Round-the-Clock Protection: 24/7 fraud monitoring to keep your funds safe and your mind at ease.
Global Acceptance: Your perfect travel companion, accepted worldwide with MasterCard recognition.
Multi-Currency Freedom: Say goodbye to currency worries. Pay in multiple currencies effortlessly.
Swift and Secure Payments: Enjoy hassle-free transactions with contactless and EMV chip technology. Quick, secure, and perfect for your on-the-go lifestyle.
Round-the-Clock Protection: 24/7 fraud monitoring to keep your funds safe and your mind at ease.
Global Acceptance: Your perfect travel companion, accepted worldwide with MasterCard recognition.
Multi-Currency Freedom: Say goodbye to currency worries. Pay in multiple currencies effortlessly.
Your DNBC Prepaid Card is more than a card; it's your trusted travel companion, offering seamless transactions wherever you go.
It's more than just a virtual card; it's your key to a world of secure, convenient, and quick online transactions. Embrace the future, embrace convenience with DNBC Virtual Prepaid Card.
First, you need a DNBC personal account. If you don’t have one, open it here. Once you have an account, apply for your Plastic or Virtual Prepaid Card through DNBC website or app.
Once you have your card, activate it, set up your preferences, and top up funds all via the DNBC website or app. This includes enabling transaction alerts and other settings.
With your card ready, you can withdraw funds, make online and offline payments, and view your statements.
Experience global convenience with our prepaid card!
Service Name | Amount |
---|---|
Monthly fee | 13 GBP 15 EUR 22 CAD 15 CHF |
Card opening fee | 43 GBP 49 EUR 70 CAD 49 CHF |
Card delivery fee (DHL, Courier) *DHL arrives within 1-2 days, tracking available |
52 GBP 59 EUR 85 CAD 59 CHF |
Card delivery fee (Standard Mail) *Normally arrives within 14-21 days |
4.5 GBP 5 EUR 7.5 CAD 5 CHF |
POS Purchases (Domestic) | 1.99 GBP 1.99 EUR 4.99 USD |
POS Purchases (International) | 4.99 GBP 4.99 EUR 4.99 USD |
Foreign exchange fee | 4.99% GBP 4.99% EUR 4.99% USD |
Full KYC review fee | 5.49 GBP 5.99 EUR 8.99 CAD 5.99 CHF |
PIN retrieval fee | 8.99 GBP 9.99 EUR 14.99 CAD 9.99 CHF |
Card activation (via the Internet) | Free of charge |
Fund loading to card (GBP / EUR) | 2%, min 3 GBP / 5 EUR / 7 CAD / 5 CHF |
Fund loading to card (USD) | 4%, min 6 GBP / 10 EUR / 14 CAD / 10 CHF |
Service Name | Amount |
---|---|
Cash withdrawal fee (domestic) | 7.99 GBP 7.99 EUR 1.90% + 7.99 USD |
Cash withdrawal fee (International) | 1.90% + 7.99 GBP 1.90% + 7.99 EUR 1.90% + 7.99 USD |
ATM/cash withdrawals decline fee | 0.55 GBP 0.55 EUR 0.55 USD |
ATM balance inquiry | 1 GBP 1 EUR 1 USD |
This table is for Full KYC:
Service Name | Limited Amount | |||||
---|---|---|---|---|---|---|
USD | EUR | GBP | ||||
POS single transaction limit | 20,000 | 20,000 | 20,000 | |||
POS daily spend limit (20 transactions per day) | 20,000 | 20,000 | 20,000 | |||
ATM single withdrawal limit | 600 | 500 | 400 | |||
ATM daily withdrawal limit (5 transactions per day) | 3,000 | 2,500 | 2,000 | |||
Single load limit | 6,000 | 5,000 | 5,000 | |||
Daily load limit (10 transactions per day) | 6,000 | 5,000 | 5,000 | |||
Monthly load limit | 20,000 | 20,000 | 20,000 | |||
Yearly load limit | 80,000 | 80,000 | 80,000 | |||
Maximum card balance | 20,000 | 20,000 | 80,000 |
This table is for Basic KYC:
Service Name | Limited Amount | |||||
---|---|---|---|---|---|---|
USD | EUR | GBP | ||||
POS single transaction limit | 300 | 250 | 200 | |||
POS daily spend limit (10 transactions per day) | 300 | 250 | 200 | |||
ATM single withdrawal limit | 150 | 100 | 80 | |||
ATM daily withdrawal limit (5 transactions per day) | 150 | 100 | 80 | |||
Single load limit | 300 | 250 | 200 | |||
Daily load limit (10 transactions per day) | 300 | 250 | 200 | |||
Monthly load limit | 300 | 250 | 200 | |||
Yearly load limit | 300 | 250 | 200 | |||
Maximum card balance | 300 | 250 | 200 |
Service Name | Limited Amount | ||
---|---|---|---|
POS single transaction limit | |||
USD | |||
20,000 | |||
EUR | |||
20,000 | |||
GBP | |||
20,000 | |||
POS daily spend limit (20 transactions per day) | |||
USD | |||
20,000 | |||
EUR | |||
20,000 | |||
GBP | |||
20,000 | |||
ATM single withdrawal limit | |||
USD | |||
600 | |||
EUR | |||
500 | |||
GBP | |||
400 | |||
ATM daily withdrawal limit (5 transactions per day) | |||
USD | |||
3,000 | |||
EUR | |||
2,500 | |||
GBP | |||
2,000 | |||
Single load limit | |||
USD | |||
6000 | |||
EUR | |||
5000 | |||
GBP | |||
5000 | |||
Daily load limit (10 transactions per day) | |||
USD | |||
6000 | |||
EUR | |||
5000 | |||
GBP | |||
5000 | |||
Monthly load limit | |||
USD | |||
20,000 | |||
EUR | |||
20,000 | |||
GBP | |||
20,000 | |||
Yearly load limit | |||
USD | |||
80000 | |||
EUR | |||
80000 | |||
GBP | |||
80000 | |||
Maximum card balance | |||
USD | |||
20,000 | |||
EUR | |||
20,000 | |||
GBP | |||
80000 |
Note: While waiting for your plastic card to be issued, please refer to the card limit table below.
Service Name | Limited Amount | ||
---|---|---|---|
POS single transaction limit | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
POS daily spend limit (20 transactions per day) | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
ATM single withdrawal limit | |||
USD | 150 | ||
EUR | 100 | ||
GBP | 80 | ||
ATM daily withdrawal limit (5 transactions per day) | |||
USD | 150 | ||
EUR | 100 | ||
GBP | 80 | ||
Single load limit | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
Daily load limit (10 transactions per day) | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
Monthly load limit | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
Yearly load limit | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 20 | ||
Maximum card balance | |||
USD | 300 | ||
EUR | 250 | ||
GBP | 200 | ||
Details | Amount |
Card closing fee | Free of charge |
Balance between >10 and <=100 | 10 GBP / EUR / USD |
Balance between >100 and <=2,500 | 50 GBP / EUR / USD |
Balance >2,500 | 2% / total balance |
Note: It's advisable to spend all remaining balances on your card before closing. |
Information updated as of January 6th, 2024. The fees and charges are subject to change from time to time.
You can definitely have multiple cards in different currencies with DNBC Prepaid Card. Our cards are available in three different currencies: EUR, USD, and GBP. However, it’s important to note that the currency associated with your card might not necessarily match the currency of your DNBC account.
For example, you have the option to request a card in USD for your transactions, while your DNBC account may remain in EUR for payment transfer services. This flexibility allows you to manage your finances conveniently in multiple currencies, catering to your specific needs.
You can apply for a prepaid card through the following methods:
If your PIN is compromised, it’s recommended to get a new card instead of changing the PIN. Immediately report the issue to DNBC. We will handle the reissue, providing you with a card that retains your details and balance but with new security credentials.
To recharge your DNBC prepaid card, follow the streamlined steps below through the DNBCnet portal:
If you encounter any difficulties or have questions, don’t hesitate to email our Customer Service team at [email protected] for assistance.
You can use the DNBC Prepaid card at a multitude of merchant locations worldwide, both online and in-person, wherever you see the MasterCard logo. This encompasses venues like restaurants, hotels, retail stores, and gas stations. Moreover, the card is suitable for online purchases and service bookings. For cash withdrawals, simply visit any ATM with the MasterCard signage. Please note the specific withdrawal limits detailed in our ATM withdrawal guidelines.
No, the card balance operates independently and is not directly linked to your DNBC account. If you exhaust the funds on your card, you have to top it up to use it. The specific top-up procedure is as follows:
If you encounter any difficulties or have questions about topping up, please email our Customer Service team at [email protected] for assistance.
In the unfortunate event that your card goes missing or is stolen, it’s essential to act quickly to safeguard your funds:
Immediate Self-Service: To ensure immediate security, we highly recommend using the DNBCnet portal to utilize the “Suspend Card” feature, which will deactivate your card instantly.
Contact DNBC: If needed, you can also reach out to us directly via our hotline or email. However, please be aware of potential timezone differences that might cause delays. Therefore, we strongly advise suspending your card immediately through the self-service option on DNBCnet.
Your financial security is our priority, so take swift action to ensure the safety of your funds.
Yes, there is a dedicated website for managing your DNBC prepaid card:
DNBCnet Portal: By accessing our web portal, you’ll have a comprehensive overview of your card transactions and settings. Simply log in through the DNBCnet website. The portal is designed for a secure and user-friendly card management experience.
If you require assistance or encounter issues with your card, here’s how you can get in touch with DNBC:
For a faster resolution, kindly keep your card details ready when contacting us.
If your card is nearing its expiration date or if you need a replacement due to damage, loss, or any other reason, you’ll need to request a new card. Here’s how you can do it:
Requesting a New Card through DNBCnet Portal:
Via DNBC’s Customer Service:
Email Method:
Draft an email stating your need for a new card and send it to [email protected]. Mention essential details like your full name and account number, but refrain from sending sensitive information like the full card number.
Live Chat Assistance:
The DNBC Prepaid Card is a prepaid card issued by Intercash Limited – a fully licensed e-money institution, authorized by the FCA UK, which provides end-to-end solutions of card issuance for DNBC Financial Canada Limited. The amount of money in the Client's Card Account shall be held in DNBC Financial Canada Limited’s Master Account. DNBC Financial Canada is not a bank, thus does not itself provide credit cards, take deposits, nor offer interest for the fund.
DNBC Prepaid Card is issued by Intercash Limited pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated, meaning that the Card could be used wherever Mastercard is accepted. Intercash Limited is the one who makes decisions on the approval for cardholder onboarding and will be fully responsible for the amount of money being topped up to the Client’s Card Account. DNBC Financial Canada Limited does not hold the responsibility to manage this fund and the Client must monitor the transactions and control the risk themselves through DNBCnet. See DNBC Prepaid Card Agreement for more details.
Or please contact DNBC
Email: [email protected]
Phone Number: